IT Support Specialist
IT Support Specialists provide help and advice to people and organizations using computer software or equipment. They troubleshoot issues and ensure that systems and devices operate smoothly
Responsibilities
Diagnosing hardware and software issues.
Providing technical support and guidance.
Installing and configuring software and hardware.
Monitoring system performance.
Maintaining and updating technical documentation.
Skills Needed
Strong problem-solving skills.
Knowledge of operating systems (Windows, MacOS, Linux).
Familiarity with networking concepts.
Good communication and interpersonal skills.
Patience and ability to work under pressure
Career Path
Entry-Level: IT Support Technician, Help Desk Support.
Mid-Level: IT Support Specialist, Systems Support Specialist.
Advanced: IT Support Manager, IT Services Manager
Educational Pathway
High School: Focus on computer science, math, and information technology courses.
Certifications: CompTIA A+, Microsoft Certified IT Professional (MCITP).